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Shipping Policy
Customers will not be allowed to provide their shipper account numbers for shipping. Materials are shipped standard ground or local delivery (where available) unless customer has specifically paid for expedited service. Non material purchases may result in documents being delivered vie e-mail to customer. Standard delivery is via a PDF thru e-mail. Some documents will be delivered via 1st class mail by USPO. Customer may pay for expedited and/or insured shipping. All shipping is paid for in advance.
Return/Cancellation Policy
Payments for purchases other than materials are not refundable unless customer signed a contract or other legal document specifying conditions for refund. Materials may be returned under the following conditions: Within 7 days of shipment customer may notify MNOP/CaPe of product deficiency. If product is deficient and received by MNOP/CaPe within 7 days of notification a full refund will be issued, including cost to deliver product to customer. Customer is responsible for cost to return product. Return of non deficient product must be made within 14 days of original shipment and is subject to a 50% restocking fee. For customers receiving material more than 3 days after shipment, they are allowed to notify MNOP/CaPe within 7 days of verifiable receipt rather than within 7 days from shipment.
Your satisfaction is our top priority. If you have a problem with a transaction, just let us know and we will work with you to resolve the issue. You can open a dispute or call us at (714) 328-7121. We will make every effort to respond to all customer service inquiries within 2 business days.
Please remember that unless you bought cancellation insurance for vacation rentals, your reservation will not receive a refund if cancelled.
- In some cases we will provide partial refunds, depending on our ability to re-rent the unit and the price the unit is rented at.
- In some cases you may provide an alternate guest name provided we have sufficient notice to add the guest. There is usually not a fee to add an alternate name but in some cases there are fees up to $100. If your alternate guest pays us directly we will always allow the alternate guest and provide a full refund on the rental portion of your reservation as long as the alternate guest pays at least the amount you paid, and we have sufficient time to add the guest name.